Customer support chatbots
Answer FAQs and order or account questions from your knowledge base, and hand over to people when needed.
AI Agents & Chatbots
AI agents and chatbots that get work done
Assistants for customers and teams that understand your business, answer accurately and take action in your tools — 24/7.
- Since 2014
- Full code & IP ownership
- NDA on request
Where is my order #4521?
⚙ orders.lookup(4521)
It’s out for delivery and should arrive today by 6 pm. Want me to share the live tracking link?
Channels
WebWhatsAppSlack
This week
86%Resolved by AI
Handover to agentWith full context
Overview
Beyond scripted chatbots
Traditional chatbots follow rigid scripts and frustrate users. Modern AI assistants understand natural language, answer from your own knowledge base and can take actions — check an order, book an appointment, create a ticket or update a CRM record.
We build chatbots and agents for websites, apps, WhatsApp and internal tools, with clear guardrails, human handover and analytics so you always know how they are performing.
AI Agents & Chatbots at a glance
- Customer support chatbotsAnswer FAQs and order or account questions from your knowledge base, and hand over to people…
- Sales & lead assistantsQualify leads, recommend products and book meetings directly from your website or WhatsApp.
- Internal knowledge assistantsHelp employees find policies, procedures and documentation instantly in Slack or Teams.
- Task-performing AI agentsAgents that call your APIs to look up data, create records and complete multi-step tasks.
What we offer
Assistants we build
Answer, act and hand over — around the clock
Sales & lead assistants
Qualify leads, recommend products and book meetings directly from your website or WhatsApp.
Internal knowledge assistants
Help employees find policies, procedures and documentation instantly in Slack or Teams.
Task-performing AI agents
Agents that call your APIs to look up data, create records and complete multi-step tasks.
Voice assistants
Phone and voice agents for bookings, reminders and first-line support.
Multi-agent workflows
Specialised agents that collaborate on research, analysis and reporting tasks.
Capabilities
Capabilities
Engineering depth that keeps your product fast, secure and easy to evolve.
- Answers grounded in your knowledge base with sources
- Tool and API calling to take real actions
- Website widget, WhatsApp, Slack, Teams and app channels
- Seamless handover to human agents
- Multilingual conversations
- Conversation memory and user context
- Guardrails for topics, tone and sensitive data
- Admin panel to manage knowledge and settings
- Analytics on questions, resolution and satisfaction
- Integrations with CRM, helpdesk and booking systems
- Model Context Protocol (MCP) tool integrations
- Continuous improvement from conversation reviews
Our approach
How we think about every project
Strategy first
We start with your business goals, users and constraints, and turn them into a clear scope, architecture and roadmap before writing code.
Solid engineering
Clean architecture, code reviews, automated tests and secure coding practices keep your product fast, stable and easy to extend.
Predictable delivery
Short sprints, regular demos and transparent communication mean you always know what is done, what is next and what it costs.
Technology
The stack we use
Proven, well-supported technologies chosen for your requirements.
- OpenAI GPT
- Anthropic Claude
- Google Gemini
- Llama
- LangChain / LangGraph
- OpenAI Agents SDK
- Model Context Protocol (MCP)
- LlamaIndex
- Website widget
- WhatsApp Business API
- Slack
- Microsoft Teams
- Twilio Voice
- pgvector
- Pinecone
- Notion / Confluence connectors
- Google Drive
- HubSpot
- Zoho
- Freshdesk / Zendesk
- Calendly
- Custom APIs
How we work
A clear process from idea to launch
- STEP
Define the job
Agree what the assistant should handle, for whom and what success looks like.
- STEP
Prepare knowledge
Collect, clean and structure the content and data it will use.
- STEP
Design conversations & tools
Define tone, guardrails, actions and handover rules.
- STEP
Build & test
Develop the assistant and test it against real questions and edge cases.
- STEP
Launch
Go live on your channels with human handover and monitoring.
- STEP
Review & improve
Analyse conversations and keep improving answers and actions.
We interviewed shops in many countries, and finally we got some professional help in making a decision. We decided to go ahead with Webcarving in India. It is really the best decision we have made so far for the business.
Mike BozorgiCTO, OrcaParts
Deliverables
What you get
- AI assistant on your chosen channels
- Knowledge base setup and connectors
- Admin panel and analytics
- Guardrail and handover configuration
- Test suite of real-world questions
- Training for your support team
Frequently asked questions
How is this different from a normal chatbot?
Instead of fixed scripts, AI assistants understand free-form questions, answer from your own content and can perform actions in your systems.
What if the bot does not know the answer?
It says so and hands the conversation to a person, with the full context, instead of guessing.
Can it work on WhatsApp?
Yes. We integrate with the WhatsApp Business API as well as websites, mobile apps, Slack and Teams.
Can it take actions like booking or creating tickets?
Yes. Agents call your APIs with defined permissions to look up information and complete tasks.
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Learn moreHave an idea? Let’s build it together.
Tell us about your project and get a free consultation with a clear plan, timeline and estimate.